30 day money back guarantee
Food
We're confident that your cat will love our food, but we understand it's a risk when buying a new food - ultimately, you can't control if your cat will eat it!
We offer a 30 day money back guarantee, to give you confidence that our food is truly loved by cats.
Here's how it works:
- Valid on 300g and 1.5kg bags only
- Only valid on your first order
- If your cat doesn't like our food, you can send the bag back to us
- The bag of food must be at least 80% full when it is returned
- Email us at help@tippaws.com for a returns label
- Once we receive the food, we'll issue you a full refund
- Valid for 30 days from the date you placed the order
- Note, if you used Express delivery then we are sorry but we can't refund the delivery free
- If you used standard delivery then shipping was free anyway
Litter
We're confident that you will love our food as much as we do, but we in some circumstances cats may reject new litter, so we offer a 30 day money back guarantee.
Here's how it works:
- Valid on 6L bags only (i.e. not valid on multi-bag purchases)
- Only valid on your first order
- The bag of litter must have at least 3L in it when returned
- Email us at help@tippaws.com for a returns label
- Send it back to us
- Once we receive the litter, we'll issue you a full refund
- Valid for 30 days from the date you placed the order
- Note, if you used Express delivery then we are sorry but we can't refund the delivery free
- If you used standard delivery then shipping was free anyway